Thank you for choosing Allure Life. We value your trust and strive to provide high-quality, personalized products. Please read our return and refund policy carefully to understand your rights and our commitments.

Returns Policy

As our products are personalized and handcrafted, we do not accept returns unless the item has a manufacturing defect or an error caused by us.

Customer Rights
We understand that your satisfaction is important. While our handcrafted, personalized products are designed to meet the highest standards, we are here to resolve any issues should they arise.

Eligible Returns

We accept returns only under the following conditions:

  1. The product has a manufacturing defect.
  2. The product delivered does not match the order (e.g., incorrect customization, size, or item).
  3. The product arrived damaged due to our handling or packaging.

Non-Returnable Items

Returns will not be accepted in the following cases:

  • The product is personalized and has no defects or errors caused by us.
  • Damage caused by improper handling or storage after delivery.
  • Minor variations in color, texture, or design that are normal for handcrafted products.

Refund Policy

Refund Eligibility

Refunds are provided in the following situations:

  • We are unable to replace a defective product.
  • An incorrect item was sent, and a replacement is not possible.

Refund Process

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. If approved, your refund will be processed within 7 business days and credited to your original payment method.

Dispute Resolution
In the unlikely event of a disagreement regarding your return or refund request, we will work with you to resolve the matter amicably.

How to Request a Return or Refund

If you believe your order qualifies for a return or refund, please follow these steps:

  1. Contact us at allurelifestore@gmail.com
  2. Provide:
    • Your order number.
    • A description of the issue.
    • Clear photos of the product showing the defect or error.
  3. Wait for our team to review your case and respond within 3 business days.

Shipping Costs

  • If the return is due to a defect or our error, we will cover the return shipping cost.
  • For any other reason, return shipping costs are the customer’s responsibility.

Contact Us

If you have any questions or concerns about our return and refund policy, feel free to reach out at:

  • Email: allurelifestore@gmail.com
  • Phone: +4552653664

Thank you for understanding our policy and supporting handcrafted, personalized creations.